Hosted Web Based CRM
Web-based CRM has come on very strongly as a viable alternative to on-premise CRM. This is great news for SMBs who earlier could not afford on-premise CRM because of its prohibitive costs. The hosted CRM solution is designed to maximize the value of the application whilst minimizing the risks associated with implementing a traditional, on-premise solution. Hosted applications eliminate the need for the installation of software at the client site, thus saving in initial installation and ongoing maintenance.
The service provider guarantees performance, reliability and support through service-level agreements with the client. Software maintenance, support and updates as well as infrastructure systems and network monitoring are centrally administered with web based CRM solutions.